Frequently Asked Questions (FAQs)

Who can order from Brandict?
We proudly serve verified resellers and distributors. If you’re a business looking to join our network, reach out — we’d love to connect.

Can I see a sample before placing an order?
Absolutely. Samples are encouraged to ensure quality and fit before branding begins.

How do I customize a product with my logo?
You can upload your logo at checkout or email it to your account manager. We’ll send a virtual proof before production for your approval.

What is the turnaround time?
Unbranded items ship within 1–2 working days. Branded products are usually dispatched in 3–7 working days, depending on customization.

Is there a minimum order quantity?
Yes, but we keep it low. Each product lists its specific MOQ for your convenience.

Do you offer eco-friendly or sustainable products?
Yes! We stock a growing range of ethically sourced, sustainable products — designed to make an impact without compromising the planet.

What if I'm not satisfied with my order?
We offer a 100% Satisfaction Guarantee. If something’s not right, we’ll fix it — either by replacing the item or issuing a refund.